Phone us on 01738 237267
Registered Address: 29 Commercial Street, Dundee, DD1 3DG
What type of information we have
When you provide your information to us directly via our website, over the phone or face to face we only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with:
Your name
Your contact details
Your company details
However, if you do business with us we may also ask for further information about you or your company including finance details.
You may also provide your information to us via another website for example a Facebook Group when you enquire to become one of our customers
We do not process for own purposes any of your data that has been provided by our clients for their data processing services
How we get the information and why we do we have it
Our web site uses cookies which you can disable using your browser options. Cookies are typically stored on your computer’s hard drive and are used by web sites to simulate a continuous connection to that site. To make our site more responsive to your needs we use cookies to track and manage information relative to your specific interests. In this way, we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to access all the services on this site
What we do with the information
We use your personal information in several ways to:
provide you with the service or information you’ve requested
keep you informed and updated on relevant products you may be interested in
provide you with useful information about data news, events and conferences
How we store your information
We take our obligations to keep your personal data safe and secure very seriously.
Access to your personal information is strictly controlled on a ‘need to know’ basis. We keep your personal information in line with our data retention policy. This means that we will remove data that we have collected directly from you from our systems if we haven’t had any direct contact with you during the last 12 months.
For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.
Your data protection rights
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this policy.
We will get in contact to verify your identity and if we do hold information about you we will:
give you a description of it
tell you why we are holding it
tell you who it could be shared with
let you have a concise and clear copy of the information
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contracted with us to provide.
However, when we are communicating with you regarding products and services you may be interested in receiving from us in the future, our basis for processing is our legitimate interest as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life
Should you wish to not receive information from us in future then you can quickly action this by sending your details to us and we will quickly suppress your data.
Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.
How to complain
If you have a complaint, please contact our Data Protection Officer using our contact form who will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office: https://ico.org.uk/concerns/